CRM CONSULTING
CRM Consulting
CRM technologies have become a strategic toolkit to grow sales, improve customer service, and optimize and rationalize marketing initiatives across every company from a small business to global companies. The impact of the right CRM technology on business can be direct, with a higher top line and bottom line financial performance. For public sector, using the right CRM technology not only enhances staff productivity, but also enables a more collaborative workspace and deliver higher quality services and experiences to citizens, with centralized datasets, right integration touchpoints, and stronger analytics in the background.
We provide custom CRM strategies to achieve
• Enhanced customer journey and interactions with the right sales, marketing, and service tools
• Improved sales strategies and embedded insights to nurture customer relationships
• Personalized experiences for customers as well as sales, marketing and customer service departments
• Implementation of targeted and automated business processes
We focus on creating and executing custom strategies together with our customers by leveraging our extensive real-world operations experience.
Our team is well-versed across industries including Technology, Telco, Oil & Gas, Media, Financial Services, Not-for-Profit, Federal and State Government clients.
OUR TEAM WILL DELIVER OPTIMAL FUNCTIONALITY AND USER EXPERIENCE
CRM Strategy
• Business Requirements Analysis
• Industry Research and Best Practices
• Data-Driven Decision Making
• CRM Platform Selection
• Customer Service and Retention Strategy
• Sales Forecasting
• Customer Lifecycle Management
• Business Outcome Oriented Systems Design
• Tasks and Workplan Management
• Business KPI Definition
• Content Marketing Strategy
CRM Deployment and Adoption
• Solution Architecture and Design
• Infrastructure Requirements Planning and Deployment
• Cloud Migration and Roadmap
• Technology Platform Strategy and Recommendation
• Business Process Redesign
• Budget Management
• Cross-cloud Management
• Systems Management
• Omnichannel Experience
Digital Transformation
• Digital Transformation Roadmap Development
• Customer Centric Systems Development
• Engagement and Retention Marketing
• Customer Insights Interpretation
• Personalization Tools and Technologies
• Customer Loyalty Management Programs
• Applicability of Apps and Mobile Technology Ecosystems
• Ecommerce Enablement
• Online Customer Service Operations
• Digital Marketing
